http://www.torchwoodsoftware.com/VaultSupport.html 2010-03-16T21:15:46.676-06:00 http://www.torchwoodsoftware.com/VaultSupport.html#How_do_I_update_to_the_latest_v 2010-03-16T21:15:46.676-06:00 <ol class="arabic-numbers"><li>Download the latest version of Vault from our website.</li><li>Make sure that Vault is NOT running on your computer. </li><li>Copy the new version of Vault into your Applications folder, overwriting the older version.</li><li>Launch the new version.</li></ol><br />Note: While this process does not affect your data files, it is always a good idea to keep a backup.<br /> FaqMaker http://www.torchwoodsoftware.com/VaultSupport.html#I_have_the_trial_version_how_do 2010-03-16T21:15:12.176-06:00 The trial version is actually the full version with some restrictions in place. Simply buy a serial number and enter it into the program to remove these trial restrictions.<br /> FaqMaker http://www.torchwoodsoftware.com/VaultSupport.html#How_long_does_it_take_to_get_my 2010-03-16T21:15:09.258-06:00 You will receive an email containing your registration info within fifteen minutes of placing your order. Make sure that you check your SPAM/Junk mail folders. If you do not receive your registration email, please <a href="ContactUs.php" rel="self" title="Contact Us">contact us</a> right away.<br /> FaqMaker http://www.torchwoodsoftware.com/VaultSupport.html#I_lost_my_serial_number_what_ca 2010-03-16T21:15:05.968-06:00 Submit <a href="LostSerial.php" rel="self" title="Lost Serial Number">this form</a> with your name, and we will email you your serial number.<br /> FaqMaker http://www.torchwoodsoftware.com/VaultSupport.html#Why_does_Vault_connect_to_the_I 2010-03-14T11:07:12.344-06:00 The ONLY time that Vault will try to connect to the Internet is when it is looking to see if there is a newer version available. No information is sent to our server. Vault simply looks up the current version number from our web site and compares it to it own. If you don't want Vault to make this connection, simply click on the 'Preferences' button and uncheck the box 'Automatically check for updates'. Just keep in mind that if you will not be notified of any new updates.<br /> FaqMaker http://www.torchwoodsoftware.com/VaultSupport.html#I_forgot_my_password_what_can_I 2010-03-13T23:53:49.722-07:00 Unfortunately there is nothing that can be done to recover a forgotten password, so make sure you use one that you will remember or write it down and store it in a safe place.<br /> FaqMaker